Refund and Returns Policy
A clear process for returns, cancellations and order problems.
Effective September 12, 2026
Return Eligibility
You may request a change-of-mind return for unopened, unused and unexpired products with their original seal and packaging intact. Include your order number and proof of purchase. Please contact us for return instructions before sending anything.
Return Window
Request a return within 30 calendar days after delivery. Once approved, send the return within 14 calendar days of receiving return instructions.
Non Returnable Items
Opened, used, tampered-with, expired or customer-damaged products are not eligible for change-of-mind returns. These restrictions do not remove rights that apply to defective, damaged or incorrectly supplied goods.
Damaged or Incorrect Orders
Email us promptly with your order number, a description of the problem and photographs if available. Keep the product and packaging while we review the issue. We cover reasonable return shipping for approved damaged, defective or incorrect items.
Refund Process
We inspect returned items and email you the outcome. Approved refunds go to the original payment method. For a change-of-mind return, the original delivery fee is not refunded. For an accepted order error, damaged or defective item, we refund the applicable product and delivery charges.
Refund Processing Time
We process an approved refund within 5–10 business days after inspection and approval. Your bank or payment provider may take additional time to post the credit. Contact us if you need the refund reference.
Exchanges
Contact us about an exchange. Availability must be checked first. If a direct exchange is not practical, we may arrange a return and a separate new order.
Return Shipping
You pay return shipping for a change-of-mind return. We cover approved return shipping for a damaged, defective or incorrect item. Use a trackable service and retain your receipt. Our business address is not an automatic return authorization; follow the return instructions we provide.
Cancellation
Email or call us as soon as possible if you need to cancel. Orders can be cancelled before dispatch. Once dispatched, the return process applies. A cancelled order is refunded to the original payment method.
Contact Information
RiggsDean Inc
2891 Terry RD, Jackson, MS 39212, USA
contact@riggsdean.com
+1 (601) 212-2080
Customer support: 24/7.